MBS Support Staff Descriptions

Responsibilities

The Enrollment Specialist will assist members in a fast-paced inbound call center environment.

Processing enrollments, payments, address changes or other enrollment related tasks.

Customer Service/Front Desk Activities: 

• All associates must meet established performance metrics including quality, schedule compliance, production standards, and attendance.
• Servicing members by telephone to enroll them in the MBS programs.
• Educating members and providing appropriate solutions and alternatives regarding plan benefits.
• Admissions Specialist – will guide MBS applicants through the application, admission, and enrollment processes by helping them to assess their skills, personal ,and professional goals to
  choose the best program for their needs and interests. 
• A minimum of an Associate’s Degree is required; however, we will consider applicants with an equivalent combination; of prior
  experience or training in admissions, education, customer service or value-based sales is favored. Prospective candidates should also have excellent organizational, communication,
  listening and interpersonal skills, in addition to proficiency in Microsoft Office, database and
  software applications. 

 Physical Demands/Requirements:

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.

Why you should join MBS CONNECTION!

• Contribute to changing people’s lives every day by helping us create a healthier Community!
• Work hard and play hard with an amazing group of talented, dynamic professionals!
• Free Coaching Program!

Membership Specialist 

As a member of our staff, you will be responsible for providing a superior level of customer service to MBS clients, prospective clients and guests, ensuring an exceptional client experience! You will also be responsible for closing that business day’s shift as well as creating accurate bank deposits.

Some of your responsibilities will include:

Customer Service/Front Desk Activities:

• Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour, log amenities, and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Close shift for the business day and create bank deposits for the following day.

Member Accounts:

• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance:

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.
• 
  

Qualifications:

• 6-12 months of Customer Service experience is preferred.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.
• Must be able to work weekdays (8:00 AM to 5:00 PM).
• Basic computer proficiency with an eye for accuracy.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with clients and co-workers, exceeding the client's expectations.
• 
  

Physical Demands/Requirements:

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.

Why you should join MBS CONNECTION!

• Contribute to changing people’s lives every day by helping us create a healthier Community!
• Work hard and play hard with an amazing group of talented, dynamic professionals!
• Free Coaching Program!

We are looking for a result-driven Field Specialist to be responsible for all sales job duties, from generating leads to closing sales. Field Specialist duties and responsibilities include working closely with clients to determine their needs, answer their questions about our programs, services, and products and recommend the right solutions. You should be able to promptly resolve client concerns and ensure maximum client satisfaction. To be successful as a Field Specialist, you should stay up-to-date with program, service, and product features. Ultimately, the duties of a Field Specialist are to achieve excellent client service, while consistently meeting the company's sales goals.

Responsibilities

• Ensure high levels of client satisfaction through excellent sales service
• Assess clients needs and provide assistance and information on program, service, and product features
• Welcome clients to the MBS experience and answer their queries
• Follow and achieve company's sales goals on a monthly, quarterly and yearly basis
• “Go the extra mile” to drive sales
• Remain knowledgeable on programs, services, and products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell programs, services, and products
• Team up with co-workers to ensure proper clients service
• Build productive trust relationships with client
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Skills

• Proven work experience as a Sales associate, Sales representative or similar role
• Basic understanding of sales principles and client service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of client and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions
• Familiarity with enrollment procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with client service focus
• Ability to perform under pressure and address concerns in a timely manner
• Availability to work flexible shifts
• High school degree; BS degree in Marketing or related field would be a plus

The role of the Compliance Specialist Officer/Closer is to assist MBS CONNECTION Owner & Operator. Specific duties may include: assist in the development of staff, audit files for compliance, prepare files for closing, ensure all items necessary to satisfy requirements are received, prepare breach of contract forms according to MBS CONNECTIONS instructions, prepare affidavits, prepare necessary company disclosures, balance and disburse the file, conduct closings (or coordinate with signing agent), audit the closed package and deliver to parties, confirm all payments are made, satisfy any post-closing issues, and any other duties assigned to him or her by the Operation  Manager.

Essential Duties and Responsibilities:
Maintains compliance with MBS CONNECTION Owned & Operated by MBS Association, LLC company,  policies and procedures in accordance with governing laws, regulations, regulatory agencies and company standards. Demonstrates on a consistent basis individual and team behavior that supports the culture of MBS CONNECTION Owned & Operated by MBS Association, LLC company.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High School Diploma/GED required.
• Have a Bachelor's degree from an accredited college or university. 
•  3-5+ years of relevant experience 
• Understanding of fiduciary responsibilities and appropriate disclosure of conflicts of interest.
• Proficiency in Excel, Microsoft Office, and strong data analysis skills preferred
• Familiarity with automated third party compliance surveillance and code of ethics systems a plus
• Familiarity with Anti-Money Laundering and Know Your Customer programs and procedures a plus
• Notary Public is required.

Language Skills
Ability to read, analyze, and interpret general business documents. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office; a fax machine; a copier/scanning machine; and a multi-line telephone.

Other Skills and Abilities

• Ability to multi-task.
• Ability to calculate payoffs, transfer taxes, mortgage taxes, etc.
• High Standard of organization and attention to detail.
• Ability to work under stress with time deadlines.

Interns learn what it’s really like to work in the fitness industry. MBS interns get first hand experience working side by side with established fitness professionals. You’ll gain valuable exposure to all aspects of life inside a cutting-edge fitness business, spending time across multiple departments including hiring, membership sales, facility operations, service, personal training, marketing and post rehabilitation. 

Job responsibilities include but are not limited to the following:

• Assist trainer and staff in all aspects of the practice
• Assist trainers in patient treatment
• Maintain clean and organized work areas
• Administrative duties
• Preparing rooms for clients
• Keep charts organized/filing
• Program administration
• Health promotion programming
• Fitness testing and exercise prescription
• Health and fitness motivational programming
• Group exercise class instruction
• Facility maintenance
• Data analysis & outcomes reporting
• Ergonomics
• Personal training
• Participant record keeping
• Special projects and promotions
• Health fairs

We require all potential employees to be certified by one of the following schools; 

AFPA

NASM

ISSA

ACE

*we currently do not accept certifications from institutions not listed above. 

Individuals who are in the process of seeking certification may apply to our MBS Internship Program. You must provide proof that you are enrolled and actively seeking your certification with one of the above listed schools. We have two levels of internship; basic and advanced.  

Interns learn what it’s really like to work in the fitness industry. MBS interns get first hand experience working side by side with established fitness professionals. You’ll gain valuable exposure to all aspects of life inside a cutting-edge fitness business, spending time across multiple departments including hiring, membership sales, facility operations, service, personal training, marketing and post rehabilitation.

Job responsibilities include but are not limited to the following:

• Assist trainer and staff in all aspects of the practice
• Assist trainers in patient treatment
• Maintain clean and organized work areas
• Administrative duties
• Preparing rooms for clients
• Keep charts organized/filing
• Program administration
• Health promotion programming
• Fitness testing and exercise prescription
• Health and fitness motivational programming
• Group exercise class instruction
• Facility maintenance
• Data analysis & outcomes reporting
• Ergonomics
• Personal training
• Participant record keeping
• Special projects and promotions
• Health fairs

We require all potential employees to be certified by one of the following schools; 

AFPA

NASM

ISSA

ACE

*we currently do not accept certifications from institutions not listed above. 

Our advanced internship consists of a professional learning experience for practical work related learning experience. This level has minimal clerical and administrative duties involved. The advanced level is for individuals who previously held certifications, who may be lapsed in continuing education credits, and who are currently seeking to be certified again. This is a paid internship with the goal of being offered a full-time position within our institution upon completion of certification.